Returns & Exchanges

We want you to love your Taylor Swift Official Store merchandise; however, if you are not completely satisfied, you may return eligible items within 30 days of delivery. Please note that limited edition items and digital media are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Pack Your Items

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is unworn.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal and affix it clearly to the outside of your package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.